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Cancellation/Refund Policy

At Sarathi, our primary mission is to serve the community and make a positive impact on the lives of those in need. We appreciate your support in contributing to our social service projects and programs. However, we understand that circumstances may arise where you need to cancel a donation or request a refund. This policy outlines the guidelines and procedures for cancellations and refunds.

Donation Cancellation Policy:

One-time Donations: If you wish to cancel a one-time donation, you can do so within 24 hours of making the donation. Please contact our support team via sarthialg@gmail.com with the relevant transaction information. We will process the cancellation and initiate the refund.

Recurring Donations: For recurring donations, you have the flexibility to cancel future donations at any time. Simply reach out to us via sarthialg@gmail.com with the necessary details of your donation, and we will take care of the cancellation process promptly.

Refund Policy:

Event Cancellation: In case an event organized by Sarathi is canceled due to unforeseen circumstances, such as extreme weather conditions or other emergencies, we will initiate refunds for the event tickets or participation fees. Our team will reach out to all registered participants and provide the necessary information regarding postponed event dates.

Unauthorized Transactions: If you notice an unauthorized transaction on your account, please notify us immediately via sarthialg@gmail.com. We take matters of unauthorized access seriously, and our team will work diligently to investigate and process the refund as required.

Project Cancellation: In the rare event that a social service project or program funded by your donation is unable to proceed or complete as planned, we will communicate the situation transparently to all donors. We will provide options, such as reallocating the funds to a similar project or offering a full or partial refund based on donor preferences.

Contact Us:

For any cancellation or refund-related inquiries, please reach out to our support team via:

Email: sarthialg@gmail.com
Phone: +91 99272 02001, +91 92583 85775

Note: Sarathi reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be promptly communicated on our website and will be applicable to all registrations/donations made after the policy update.